Moodle FAQ

Moodle Frequently Asked Questions

Moodle FAQ

Q. I can't log in to Moodle, or my password isn't working. What should I do? [edit]

A. To log in to Moodle you need your College username (e.g. AB12345 ) and password. If you have changed your password in the past, you should use your new password. If you have forgotten your username or password, please contact IT Support by visiting their office in the LRC.

Q. What should I do if I have a question concerning the content of a Moodle course? [edit]

A. If you have a question concerning the content of a course on Moodle, please contact your tutor.

Q. Can I use Moodle at home? [edit]

A. Yes. Moodle is accessible from anywhere with an internet connection.

Q. How do I jump between my courses? [edit]

A. Go back to the homepage and then use the course list.

Q. How do I get back to the homepage? [edit]

A. Use the navigation trail at the top left or bottom left of the page. Click on 'Moodle' to return to the homepage.

Q. How do I find course X? [edit]

A. The courses you are registered on should appear on the Moodle home page under 'My courses'. 

For a course you are not registered on, you can search for it by name and description in the full course list on the Moodle home page. If the course allows guest access you will be able to view the course (but not take part in it). Not all courses allow guest access.

Q. Who do I contact for help with Moodle? [edit]

A. For problems logging into Moodle please contact the Moodle Administrator at

For questions regarding your course content, please contact your tutor.

For other questions regarding Moodle, please contact the Moodle Administrator by emailing with the following information:

  • Your name
  • Your username
  • Your college email address
  • The title of the course
  • The course code
  • The nature of problem
  • Your operating system and web browser

Please use a short, informative subject for your email that summarises the problem you are having. A member of the Moodle team will get back to you as soon as possible.

Q. Where have all of the weeks/topics gone? [edit]

A. You have probably clicked on the 'minus' icon in the right-hand margin of the week/topic. To reveal all of the other weeks/topics you need to click on the 'plus' icon, which you will see in a box in the right-hand margin of the week/topic. You can also use the dropdown box underneath the displayed week/topic to jump to a hidden section.

Q. Why is there no upload box for assignments? [edit]

A. This could be because:

  • The assignment has now closed
  • The assignment is not yet open
  • You already uploaded something and the settings prevent resubmissions

Q. Why is my course average so low? [edit]

A. Don't panic! The moodle gradebook takes into account unmarked and unsubmitted work. In other words you start with zero and as you progress through the course and complete graded activities the percentage will steadily rise.

Q. How can I see my recent assignment feedback? [edit]

A. There are many ways you can access feedback. The most common method is simply by going to the same place where you uploaded the work. Another method is to follow the link in the recent activity block (if the teacher has included it on the course). Another method would be to access the grade book and then follow the link for the required assignment. Depending on how the assignment was set up, you may receive an email when it has been marked with a direct link to the feedback.

Q. When I click on the link to a Word document, it opens directly in the browser. How can I open it in MS Word so that I can edit, save and/or print it? [edit]

A. PC Users: Right click on the link. Choose 'Save Target As'. Give the file a name and save it on the desktop or My Documents, for example. Then go to the file and double-click on it to open it in Word. (NB: you cannot save to the desktop on any computer in college, but you can save to your My Documents or a memory stick on these PCs.)  Mac Users: Hold down the Command key and click on the link. Choose 'Download Link to Disk'. Give the file a name and save it on the desktop. Then go to the desktop of your computer and double-click on the file to open it in Word.

Q. How do I set up a new course on Moodle? (Course Tutors only) [edit]

A. You will need to send in a new course proposal to Moodle support. Please include the following information:

  • Course Title
  • Course Description
  • Course Start Date
  • Course Tutor(s)
  • Contact(s) (Tutor responsible for the course, student enrolment in Moodle, etc.)

Q. Can I use Moodle on a Mac computer? [edit]

A. Yes you can, because Moodle is designed to be platform specific. However, it is recommended that you use Firefox/Chrome rather than the Safari browser.

Q. Can I access Moodle on my smartphone?

A. Yes. Download the official Moodle app for your phone (the exact name differs) and enter the site URL: and your user credentials to get access to a mobile version of the site.

Q. How do I allow Cookies and Pop-ups in my web browser? [edit]

A. Below are instructions for Internet Explorer, Firefox, Safari and Chrome

Internet Explorer

To accept cookies:

  1. Click Tools, Internet Options
  2. Click the Privacy tab
  3. Change the slide bar under Settings to "Medium." This allows first-party cookies but still blocks any unwanted third-party cookies
  4. Click Apply, then click OK

To enable popups:

  1. Click Tools, Internet Options
  2. Click the Privacy tab
  3. Remove the check from the box "Block pop-ups"
  4. Click Apply, then click OK


To accept cookies:

  1. Click Tools, Options
  2. Click Privacy on the left
  3. Click the plus sign to the left of "Cookies"
  4. Check both "Allow sites to set cookies" and "for the originating web site only"
  5. Click OK

To enable popups:

  1. Click Tools, Options
  2. Click Web Features on the left
  3. Remove the check from the "Block Popup Windows" box
  4. Click OK


To accept cookies:

  1. Choose Preferences from the Safari menu and click Security
  2. Click "Only from sites you navigate to" to prevent storing cookies that come from websites other than those you open. Select this option to prevent advertisers on websites you visit from storing cookies on your computer To see the cookies you have accepted, click Show Cookies. You can then remove cookies.

To turn off the popup blocker:

  1. Choose Preferences from the Safari menu and click Security
  2. Choose Security Settings and remove the check from the Block Popup Window option


To accept cookies: 

  1. Click the Chrome menu icon Chrome menu
  2. Select Settings. 
  3. Near the bottom of the page, click Show advanced settings. 
  4. In the "Privacy" section, click Content settings.
  5. Select Allow local data to be set (recommended).

To enable popups: 

  1. In the top-right corner of the browser window, click the Chrome menu Chrome menu
  2. Select Settings. 
  3. Click Show advanced settings. 
  4. Under "Privacy," click the Content settings button. 
  5. Under "Pop-ups," select Allow all sites to show pop-ups